Refund Policy
Effective , the date this version of the site was published.
Every deposit is refundable in full, on request, at any time before your unit ships. No reason needed, no restocking fee, no partial refund.
How to request a refund
- Ask through the contact details shown at checkout, or through your pre-order confirmation email, from the address you used at checkout.
- Include the receipt number from your Stripe receipt, or the date and amount of the deposit.
- We confirm by email and issue the refund through Stripe, our payment processor.
We confirm within 5 business days of your request. You never need to call, return anything or fill in a form.
Where the money goes
Refunds go back to the original payment method. Stripe submits the refund to your bank or card issuer right away; the issuer typically posts it within 5 to 10 business days, and some take longer. We do not refund to a different card, to cash or to store credit.
What this policy covers
| Deposit | Refundable | Until |
|---|---|---|
| Door unit pre-order deposit | In full | Your unit ships |
| Refill reservation | In full | Your first roll ships |
| Pro pilot deposit, five units | In full, for any or all packs | The pilot ships |
Refunds we issue without being asked
- If we cannot ship within the estimated window stated in your balance notice and you choose to cancel when we send the delay notice described in the Terms.
- If the revised ship date is more than 30 days past the original window, or we cannot give a date, and you do not expressly tell us to keep the order.
- If you decline to pay the balance when the balance notice arrives.
- If we cancel your order before it ships, for any reason.
After shipment
This page covers deposits. The return terms for a shipped unit, including the return window and who pays return shipping, are stated on the balance notice you receive before anything ships, and you can cancel for a full deposit refund at that point if you do not accept them.
The same policy at checkout
The checkout page shows this policy before you pay, and your Stripe receipt links back to it. If the two ever differ, the version more favorable to you applies.
Contact
Reach TidySteps through the contact details shown at checkout. If you have placed a pre-order, your confirmation email carries the same support contact, and a refund request sent there is handled the same way.